Return Policy

Return Policy: 100% Money Back Guarantee

Your satisfaction is important to us. We want you to be happy and love your Porta Stepper Exerciser! If, for whatever reason, you want to return and get a refund on your purchase, here are the details…

Purchases made on our website

To start your return, Please email info@PortaStepper.com and enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Please return the Exerciser in their original packaging (including all printed inserts) within fourteen (14) days of purchase (in which you will be entitled to a full refund less applicable shipping and handling charges). Unauthorized or hand delivered returns will not be accepted.
Refunds will be provided in the same way that the initial payment was made (e.g. Visa payments will be refunded directly to your Visa).



Purchases made on Amazon

Please return your Porta Stepper Exerciser(s) to Amazon in their original packaging (including all printed inserts) within fourteen (14) days of purchase.

Still have questions? Email us at info@PortaStepper.com with your full name, order number and we will get back to you shortly.

A $10 surcharge is added for orders sent to Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska. Dismiss